{"title":"MWL Warranty Policies","description":"\u003ch1 data-section-id=\"zh5nsa\" data-start=\"170\" data-end=\"199\"\u003eMIDWEST LED Warranty Policy\u003c\/h1\u003e\n\u003ch2 data-section-id=\"15whc7r\" data-start=\"201\" data-end=\"232\"\u003eHow to File a Warranty Claim\u003c\/h2\u003e\n\u003cp data-start=\"234\" data-end=\"436\"\u003eIf you are experiencing an issue with a product purchased from \u003cstrong data-start=\"297\" data-end=\"312\"\u003eMIDWEST LED\u003c\/strong\u003e, please contact our support team using the contact information listed at the bottom of this page and include the following:\u003c\/p\u003e\n\u003cul data-start=\"438\" data-end=\"639\"\u003e\n\u003cli data-section-id=\"1au4d7t\" data-start=\"438\" data-end=\"490\"\u003e\n\u003cp data-start=\"440\" data-end=\"490\"\u003eYour \u003cstrong data-start=\"445\" data-end=\"461\"\u003eorder number\u003c\/strong\u003e in the format \u003cstrong data-start=\"476\" data-end=\"488\"\u003e“0000ML”\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"1rxnkw2\" data-start=\"491\" data-end=\"567\"\u003e\n\u003cp data-start=\"493\" data-end=\"567\"\u003e\u003cstrong data-start=\"493\" data-end=\"520\"\u003ePhoto or video evidence\u003c\/strong\u003e clearly showing the issue or product failure\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"gnwj8u\" data-start=\"568\" data-end=\"639\"\u003e\n\u003cp data-start=\"570\" data-end=\"639\"\u003eA \u003cstrong data-start=\"572\" data-end=\"593\"\u003ebrief description\u003c\/strong\u003e explaining the problem you are experiencing\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"641\" data-end=\"807\"\u003eFor in-person purchases, an \u003cstrong data-start=\"669\" data-end=\"743\"\u003eemail address or phone number must be provided at the time of purchase\u003c\/strong\u003e so that the order can be located if warranty service is needed.\u003c\/p\u003e\n\u003chr data-start=\"809\" data-end=\"812\"\u003e\n\u003ch2 data-section-id=\"nysunz\" data-start=\"814\" data-end=\"834\"\u003eWarranty Coverage\u003c\/h2\u003e\n\u003cp data-start=\"836\" data-end=\"996\"\u003eAll products manufactured and branded by \u003cstrong data-start=\"877\" data-end=\"892\"\u003eMIDWEST LED\u003c\/strong\u003e are backed by a \u003cstrong data-start=\"909\" data-end=\"938\"\u003eLimited Lifetime Warranty\u003c\/strong\u003e covering defects in materials and normal product failure.\u003c\/p\u003e\n\u003cp data-start=\"998\" data-end=\"1167\"\u003eThis warranty applies \u003cstrong data-start=\"1020\" data-end=\"1054\"\u003eonly to the original purchaser\u003c\/strong\u003e and remains valid \u003cstrong data-start=\"1073\" data-end=\"1131\"\u003efor the duration of the original purchaser’s ownership\u003c\/strong\u003e, beginning on the date of purchase.\u003c\/p\u003e\n\u003cp data-start=\"1169\" data-end=\"1292\"\u003eProof of purchase is required for all warranty claims. Acceptable proof includes an order number in the format \u003cstrong data-start=\"1280\" data-end=\"1291\"\u003e#0000ML\u003c\/strong\u003e.\u003c\/p\u003e\n\u003chr data-start=\"1294\" data-end=\"1297\"\u003e\n\u003ch2 data-section-id=\"wvlz7z\" data-start=\"1299\" data-end=\"1334\"\u003eWarranty Evaluation \u0026amp; Resolution\u003c\/h2\u003e\n\u003cp data-start=\"1336\" data-end=\"1505\"\u003eAll warranty claims are \u003cstrong data-start=\"1360\" data-end=\"1419\"\u003ereviewed and evaluated at the discretion of MIDWEST LED\u003c\/strong\u003e. Additional information or documentation may be required in order to process a claim.\u003c\/p\u003e\n\u003cp data-start=\"1507\" data-end=\"1738\"\u003eIf necessary, customers may be asked to \u003cstrong data-start=\"1547\" data-end=\"1584\"\u003ereturn the product for inspection\u003c\/strong\u003e. In such cases, return shipping to MIDWEST LED is the responsibility of the customer when the claim occurs \u003cstrong data-start=\"1692\" data-end=\"1737\"\u003emore than 30 days after the purchase date\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp data-start=\"1740\" data-end=\"1833\"\u003eIf a warranty claim is approved, \u003cstrong data-start=\"1773\" data-end=\"1832\"\u003eMIDWEST LED may choose one of the following resolutions\u003c\/strong\u003e:\u003c\/p\u003e\n\u003cul data-start=\"1835\" data-end=\"2059\"\u003e\n\u003cli data-section-id=\"6n4oy0\" data-start=\"1835\" data-end=\"1871\"\u003e\n\u003cp data-start=\"1837\" data-end=\"1871\"\u003e\u003cstrong data-start=\"1837\" data-end=\"1847\"\u003eRepair\u003c\/strong\u003e the defective product\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"gygeb7\" data-start=\"1872\" data-end=\"1957\"\u003e\n\u003cp data-start=\"1874\" data-end=\"1957\"\u003e\u003cstrong data-start=\"1874\" data-end=\"1885\"\u003eReplace\u003c\/strong\u003e the product with the same item or a comparable product of equal value\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"1fr13kg\" data-start=\"1958\" data-end=\"2059\"\u003e\n\u003cp data-start=\"1960\" data-end=\"2059\"\u003e\u003cstrong data-start=\"1960\" data-end=\"1982\"\u003eIssue store credit\u003c\/strong\u003e equal to the original purchase price if the product is no longer available\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"2061\" data-end=\"2340\"\u003eIf a product has been discontinued and an identical replacement is not available, \u003cstrong data-start=\"2143\" data-end=\"2264\"\u003eMIDWEST LED will provide either a comparable replacement product or store credit equal to the original purchase price\u003c\/strong\u003e. Store credit may be used toward any product available through MIDWEST LED.\u003c\/p\u003e\n\u003cp data-start=\"2342\" data-end=\"2416\"\u003e\u003cstrong data-start=\"2342\" data-end=\"2416\"\u003eInternational warranty claims may require additional shipping charges.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-start=\"2418\" data-end=\"2507\"\u003e\u003cstrong data-start=\"2418\" data-end=\"2507\"\u003eWheel light failures will be replaced with a strip unless the ring itself has failed.\u003c\/strong\u003e\u003c\/p\u003e\n\u003chr data-start=\"2509\" data-end=\"2512\"\u003e\n\u003ch2 data-section-id=\"slsdgd\" data-start=\"2514\" data-end=\"2537\"\u003eThird-Party Products\u003c\/h2\u003e\n\u003cp data-start=\"2539\" data-end=\"2639\"\u003eMIDWEST LED also retails products from other brands, including \u003cstrong data-start=\"2602\" data-end=\"2613\"\u003eLOWGLOW\u003c\/strong\u003e and \u003cstrong data-start=\"2618\" data-end=\"2638\"\u003eSick Diesel Gear\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp data-start=\"2641\" data-end=\"2752\"\u003eThe \u003cstrong data-start=\"2645\" data-end=\"2751\"\u003eMIDWEST LED Limited Lifetime Warranty applies only to products manufactured and branded by MIDWEST LED\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp data-start=\"2754\" data-end=\"2964\"\u003eProducts produced by third-party manufacturers are covered solely by \u003cstrong data-start=\"2823\" data-end=\"2877\"\u003ethe warranty policies of the original manufacturer\u003c\/strong\u003e. MIDWEST LED cannot modify, extend, or override another manufacturer’s warranty terms.\u003c\/p\u003e\n\u003cp data-start=\"2966\" data-end=\"3125\"\u003eIf assistance is needed in contacting a manufacturer regarding a warranty claim, our team is happy to help direct customers to the appropriate support channel.\u003c\/p\u003e\n\u003chr data-start=\"3127\" data-end=\"3130\"\u003e\n\u003ch2 data-section-id=\"72dmwu\" data-start=\"3132\" data-end=\"3154\"\u003eWarranty Exclusions\u003c\/h2\u003e\n\u003cp data-start=\"3156\" data-end=\"3254\"\u003eThe following circumstances are \u003cstrong data-start=\"3188\" data-end=\"3253\"\u003enot covered under warranty and will void warranty eligibility\u003c\/strong\u003e:\u003c\/p\u003e\n\u003cul data-start=\"3256\" data-end=\"4067\"\u003e\n\u003cli data-section-id=\"141rjsj\" data-start=\"3256\" data-end=\"3308\"\u003e\n\u003cp data-start=\"3258\" data-end=\"3308\"\u003eProduct disassembly, modification, or alteration\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"19hv0ca\" data-start=\"3309\" data-end=\"3381\"\u003e\n\u003cp data-start=\"3311\" data-end=\"3381\"\u003eImproper installation or failure to follow installation instructions\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"ljt9nh\" data-start=\"3382\" data-end=\"3454\"\u003e\n\u003cp data-start=\"3384\" data-end=\"3454\"\u003eDamage caused by misuse, abuse, negligence, or environmental factors\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"ezsvrg\" data-start=\"3455\" data-end=\"3510\"\u003e\n\u003cp data-start=\"3457\" data-end=\"3510\"\u003eDamage caused by natural disasters or “acts of God”\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"1sp3b7c\" data-start=\"3511\" data-end=\"3598\"\u003e\n\u003cp data-start=\"3513\" data-end=\"3598\"\u003eTransfer or resale of the product (warranty applies only to the original purchaser)\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"g4yucw\" data-start=\"3599\" data-end=\"3645\"\u003e\n\u003cp data-start=\"3601\" data-end=\"3645\"\u003eFailure to provide valid proof of purchase\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"1310109\" data-start=\"3646\" data-end=\"3730\"\u003e\n\u003cp data-start=\"3648\" data-end=\"3730\"\u003eFailure or refusal to provide requested information required to evaluate a claim\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"13slcm1\" data-start=\"3731\" data-end=\"3819\"\u003e\n\u003cp data-start=\"3733\" data-end=\"3819\"\u003eReturning merchandise in a condition significantly different from its original state\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"1ay7wl\" data-start=\"3820\" data-end=\"3891\"\u003e\n\u003cp data-start=\"3822\" data-end=\"3891\"\u003eCutting or modifying a Plug-and-Play product without prior approval\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"xxwrkh\" data-start=\"3892\" data-end=\"3983\"\u003e\n\u003cp data-start=\"3894\" data-end=\"3983\"\u003eFailure to properly maintain product components such as wheel light brackets or magnets\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"oga8bj\" data-start=\"3984\" data-end=\"4067\"\u003e\n\u003cp data-start=\"3986\" data-end=\"4067\"\u003eRepeated or excessive warranty claims suggesting potential misuse of the policy\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"4069\" data-end=\"4072\"\u003e\n\u003ch2 data-section-id=\"32mimt\" data-start=\"4074\" data-end=\"4110\"\u003eWarranty Abuse \u0026amp; Fraud Prevention\u003c\/h2\u003e\n\u003cp data-start=\"4112\" data-end=\"4225\"\u003eMIDWEST LED reserves the right to \u003cstrong data-start=\"4146\" data-end=\"4224\"\u003edeny warranty claims that appear fraudulent, abusive, or made in bad faith\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp data-start=\"4227\" data-end=\"4296\"\u003eExamples of potential warranty abuse include, but are not limited to:\u003c\/p\u003e\n\u003cul data-start=\"4298\" data-end=\"4638\"\u003e\n\u003cli data-section-id=\"zkr2o6\" data-start=\"4298\" data-end=\"4389\"\u003e\n\u003cp data-start=\"4300\" data-end=\"4389\"\u003eSubmitting repeated warranty claims without returning defective products when requested\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"1huhepu\" data-start=\"4390\" data-end=\"4458\"\u003e\n\u003cp data-start=\"4392\" data-end=\"4458\"\u003eRefusing to return items for inspection when reasonably required\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"m15elw\" data-start=\"4459\" data-end=\"4553\"\u003e\n\u003cp data-start=\"4461\" data-end=\"4553\"\u003eSubmitting claims that lack credible evidence or show signs of misuse or misrepresentation\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"16q7paz\" data-start=\"4554\" data-end=\"4638\"\u003e\n\u003cp data-start=\"4556\" data-end=\"4638\"\u003eExcessive warranty claims associated with the same customer, address, or account\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"4640\" data-end=\"4830\"\u003eMIDWEST LED may require the \u003cstrong data-start=\"4668\" data-end=\"4760\"\u003ereturn of any allegedly defective product prior to issuing a replacement or store credit\u003c\/strong\u003e. Failure to return requested items may result in denial of the claim.\u003c\/p\u003e\n\u003cp data-start=\"4832\" data-end=\"4999\"\u003eIn cases where warranty abuse or fraud is suspected, \u003cstrong data-start=\"4885\" data-end=\"4998\"\u003eMIDWEST LED reserves the right to suspend or terminate warranty privileges and refuse future service or sales\u003c\/strong\u003e.\u003c\/p\u003e\n\u003chr data-start=\"5001\" data-end=\"5004\"\u003e\n\u003ch2 data-section-id=\"d0jpe1\" data-start=\"5006\" data-end=\"5028\"\u003eContact Information\u003c\/h2\u003e\n\u003cp data-start=\"5030\" data-end=\"5067\"\u003eFor warranty support, please contact:\u003c\/p\u003e\n\u003cp data-start=\"5069\" data-end=\"5131\"\u003e\u003cstrong data-start=\"5069\" data-end=\"5079\"\u003eEmail:\u003c\/strong\u003e \u003ca data-start=\"5080\" data-end=\"5101\" class=\"decorated-link cursor-pointer\" rel=\"noopener\"\u003emidwestled1@gmail.com\u003cspan aria-hidden=\"true\" class=\"ms-0.5 inline-block align-middle leading-none\"\u003e\u003csvg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" aria-hidden=\"true\" data-rtl-flip=\"\" class=\"block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]\"\u003e\u003cuse fill=\"currentColor\" href=\"\/cdn\/assets\/sprites-core-il7yfj1b.svg#304883\"\u003e\u003c\/use\u003e\u003c\/svg\u003e\u003c\/span\u003e\u003c\/a\u003e\u003cbr data-start=\"5101\" data-end=\"5104\"\u003e\u003cstrong data-start=\"5104\" data-end=\"5114\"\u003ePhone:\u003c\/strong\u003e (319)-530-7801\u003c\/p\u003e\n\u003cp data-start=\"5133\" data-end=\"5266\"\u003e\u003cem data-start=\"5133\" data-end=\"5266\"\u003eWarranty claims must be submitted through email or approved contact methods. Please do not submit warranty requests through TikTok.\u003c\/em\u003e\u003c\/p\u003e","products":[],"url":"https:\/\/midwest-led.myshopify.com\/collections\/mwl-warranty-policies.oembed","provider":"MidWest LED","version":"1.0","type":"link"}