Warranty Policy

 

MIDWEST LED Warranty Policy

How to File a Warranty Claim

If you are experiencing an issue with a product purchased from MIDWEST LED, please contact our support team using the contact information listed at the bottom of this page and include the following:

  • Your order number in the format “0000ML”

  • Photo or video evidence clearly showing the issue or product failure

  • A brief description explaining the problem you are experiencing

an email address or phone number must be provided at the time of purchase so that the order can be located if warranty service is needed.

Warranty Coverage

All products manufactured and branded by MIDWEST LED are backed by a Limited Lifetime Warranty covering defects in materials and normal product failure.

This warranty applies only to the original purchaser and remains valid for the duration of the original purchaser’s ownership, beginning on the date of purchase.

Proof of purchase is required for all warranty claims. Acceptable proof includes an order number in the format #0000ML.

Warranty Evaluation & Resolution

All warranty claims are reviewed and evaluated at the discretion of MIDWEST LED. Additional information or documentation may be required in order to process a claim.

If necessary, customers may be asked to return the product for inspection. In such cases, return shipping to MIDWEST LED is the responsibility of the customer when the claim occurs more than 30 days after the purchase date.

If a warranty claim is approved, MIDWEST LED may choose one of the following resolutions:

  • Repair the defective product

  • Replace the product with the same item or a comparable product of equal value

  • Issue store credit equal to the original purchase price if the product is no longer available

If a product has been discontinued and an identical replacement is not available, MIDWEST LED will provide either a comparable replacement product or store credit equal to the original purchase price. Store credit may be used toward any product available through MIDWEST LED.

International warranty claims may require additional shipping charges.

Wheel light failures will be replaced with a strip unless the ring itself has failed.

Third-Party Products

MIDWEST LED also retails products from other brands, including LOWGLOW and Sick Diesel Gear.

The MIDWEST LED Limited Lifetime Warranty applies only to products manufactured and branded by MIDWEST LED.

Products produced by third-party manufacturers are covered solely by the warranty policies of the original manufacturer. MIDWEST LED cannot modify, extend, or override another manufacturer’s warranty terms.

If assistance is needed in contacting a manufacturer regarding a warranty claim, our team is happy to help direct customers to the appropriate support channel.

Warranty Exclusions

The following circumstances are not covered under warranty and will void warranty eligibility:

  • Product disassembly, modification, or alteration

  • Improper installation or failure to follow installation instructions

  • Damage caused by misuse, abuse, negligence, or environmental factors

  • Damage caused by natural disasters or “acts of God”

  • Transfer or resale of the product (warranty applies only to the original purchaser)

  • Failure to provide valid proof of purchase

  • Failure or refusal to provide requested information required to evaluate a claim

  • Returning merchandise in a condition significantly different from its original state

  • Cutting or modifying a Plug-and-Play product without prior approval

  • Failure to properly maintain product components such as wheel light brackets or magnets

  • Repeated or excessive warranty claims suggesting potential misuse of the policy

Warranty Abuse & Fraud Prevention

MIDWEST LED reserves the right to deny warranty claims that appear fraudulent, abusive, or made in bad faith.

Examples of potential warranty abuse include, but are not limited to:

  • Submitting repeated warranty claims without returning defective products when requested

  • Refusing to return items for inspection when reasonably required

  • Submitting claims that lack credible evidence or show signs of misuse or misrepresentation

  • Excessive warranty claims associated with the same customer, address, or account

MIDWEST LED may require the return of any allegedly defective product prior to issuing a replacement or store credit. Failure to return requested items may result in denial of the claim.

In cases where warranty abuse or fraud is suspected, MIDWEST LED reserves the right to suspend or terminate warranty privileges and refuse future service or sales.

Contact Information

For warranty support, please contact:

Email: midwestled1@gmail.com
Phone: (319)-530-7801

Warranty claims must be submitted through email or approved contact methods. Please do not submit warranty requests through TikTok.